Though we’ve long been poised for digital disruption in the insurance industry, greater technological capabilities have quickly become a necessity in the wake of the pandemic, emerging markets, developing economies and changing consumer demands — among a host of other events.

The insurance industry is experiencing a hardening market right now. That means the market cycle is on an upswing, premiums are increasing, and carriers’ capacity for most types of risk is decreasing. While there are various opinions about what a hard market looks like in comparison to a soft market, its underlying causes and repercussions are universally agreed upon.

As a part of my interview series on the 5 Things you need to know to successfully manage a team, I had the pleasure of interviewing Jean-Marie Lovett.